MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

I think I’ve been a victim of fraud. What should I do?

If you think someone has taken out a finance agreement in your name, or money has left your account without your consent, please let us know as soon as possible so we can investigate.

Please call us on 0333 200 0030 or email info@motonovofinance.com and we’ll call you back. For tips on protecting yourself and your agreement, click here.

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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.