MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

How long does it take to resolve a service complaint?

Once we receive your complaint, it’s important that we fully understand and investigate the cause of your concern. We aim to resolve all complaints a swiftly as possible, and within a maximum of 56 days. For more information, click here.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.