MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

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    Vehicle complaints

    Browse more 'Vehicle complaints' FAQs

    If the dealership accepts liability for the problem after I raise a complaint, can I choose where the repairs are completed?

    Some dealerships may prefer to choose where the repairs are carried out but we’ll work with you and the dealership to find the best solution.

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    MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.