MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

How do I make a complaint about my vehicle?

You can submit a complaint and a complaint handler will be assigned to you to discuss your options further.

If you’re returning your vehicle within 30 days, we’ll ask for proof that the fault was present at the time of sale.  If you’re raising a complaint more than 6 months after receiving your vehicle, in line with the law, you must prove that the faults were present when you bought the vehicle. For more information, click here.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.