MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

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    Vehicle complaints

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    How long does it take to resolve a vehicle quality complaint?

    We aim to resolve your complaint as soon as possible and will keep you updated along the way. We aim to get everything resolved within 56 days at the latest. Find out more here.

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    MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.