MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

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    Vehicle complaints

    Browse more 'Vehicle complaints' FAQs

    I need to send additional information about my vehicle complaint. How do I send them to you?

    If you need to send any documents to us, please email them to VQT@motonovofinance.com along with your full name, DOB and vehicle details. Please allow us 3 working days to match your documents to your complaint case.

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    MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.